How to ask for deletion
AdXpresS is operated by SUN GLOBAL. AdXpresS does not delete an account from this public page. That protects businesses from an unauthenticated request removing the wrong account. To delete an AdXpresS account and the data stored for it, email the address below from the account email, or include the account email and business name so we can verify the request. The Privacy Policy is published at https://www.adxpress.app/privacy-policy/.
What we delete
After we verify the request, we delete the account profile, uploaded creative files, generated posters, captions, marketing content, schedules, AutoPilot settings, Business Memory for that account, and the stored Facebook and Instagram connection, including the encrypted access token. We may keep a limited record where we must do so for security, fraud prevention, or a legal obligation.
Facebook and Instagram
A signed-in business can disconnect Facebook and Instagram from Social Connections without closing the whole account. Disconnect removes that connection from AdXpresS. It does not delete the Facebook Page or the Instagram professional account on Meta.
If you remove AdXpresS from Facebook or ask Meta to delete data shared with this app, email the same address with the AdXpresS account email and the Facebook Page or Instagram username. We will use that request to find the matching account, disconnect Meta, and delete the stored token and publication records for that connection.
Removing the app in Facebook settings does not by itself delete posters or the AdXpresS business profile. Ask for account deletion if those should be removed as well.
What this page does not do
This page does not accept a password, an access token, or a tenant identifier, and it does not erase records when it is opened. There is no public delete button.
Contact
Data deletion requests: [email protected]